Contoh Curriculum Vitae Bahasa Inggris : Financial Services - Customer Service Representative

Contoh Curriculum Vitae Bahasa Inggris : Financial Services -  Customer Service Representative

Berikut ini contoh curriculum vitae Bahasa Inggris (English)untuk profesi Customer Service:

Nur Muhammadian
Jl. Limboto A5K4 Malang
+62 81 555 88 2600

Financial Services Customer Service Representative


 Hardworking Financial Services Customer Service Representative with 10+ years’ experience providing patient, compassionate customer service. Strong knowledge of Adjustable Rate Mortgage Indexes, Principal and Interest type loans, and the escrow process with regard to insurance, taxes, and escrow analysis. Won multiple awards for providing outstanding customer service. Strong ability to both get along with coworkers and work independently. Diligent, organized, and thorough. Additional expertise in handling

the following:

New Customer Calls 
Account Balance and Payment Verification
Year End 1098 Tax Information 
Payment of Taxes and Insurance
Rate Change Information 
Missing Payments
Requests for Copies of Documents 
Vendor Contact


 Consistently provide service to 250 to 300 customers per day, way above department average of 200 customers per day.
Known as the one who can be relied on to solve customer service issues, leaving both customers and bank management satisfied with solutions provided.
Act as resource to coworkers on bank policies and procedures after completing thorough study of procedure manual outside of work hours.


Customer Service Representative

Earned “employee of the month” customer service award on numerous occasions. Respond to incoming calls and qualified written requests. Handle customer inquiries pertaining to mortgages and consumer loans. Respond to customer inquiries and needs, providing quality customer service.

U.S. BANK OF OREGON, Portland, OR 1996–2002

Customer  Service Representative, Commercial Markets (2001–2002)

Represented and supported all Oregon Commercial Markets at Oregon Emergency Operations Center for Y2K event management. Monitored system through Y2K. Tested each system for functionality to make sure it transferred over from 1999 to 2000. Utilized understanding of all aspects of normal business operations, contingency planning and operations, as well as critical system requirements and dependencies of each individual commercial market.

Customer Service  Representative, Teleservicing Center (1996–2001)

Provided general account servicing and problem resolution to banking clients. Received and responded to clients via telephone regarding bank products and services. Researched and maintained accounts. Prepared debits/credits for service charges and/or reversals. Substituted for production officers in absence as needed.

WELLS FARGO BANK, Portland, OR 1993–1996
Customer Service Representative, Cons umer Loan Servicing

Received Chairman’s Award for providing outstanding customer service. Responded to customer and branch inquiries by telephone and in writing. Performed online or manual adjustments and file maintenance to customer accounts. Responded to credit information requests. Provided oral and written payoff information. Researched accounts and reports. Received and disbursed funds. Maintained ledgers, accounts, and records in accordance with regulations and policies.


 A.S. in Business Ad ministration/Accounting, Mt. Hood Community College, Portland, OR

Recent Professional Development Coursework:
-         Top Customer Service Skills for Top Customer Service Representatives, SkillPath Seminars, 2004
-         Communicating Successfully with Difficult People, Portland Community College, 2003
-         Microsoft Word I and II, Portland Community College, 2003
-         Microsoft Excel I and II, Portland Community College, 2002


 Word, Excel, PowerPoint, Access, and various proprietary software applications.


 Professional Member, International Customer Service Association


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